Which action should CPPA take to verify accuracy after a bank change?

• A. Update payroll data in the system and confirm with the member
• B. Confirm with the member after the update
• C. Notify the bank directly
• D. Cancel direct deposit

Answer: (A)

When a bank change is requested, the essential step is to update payroll data in the system and confirm the change with the member. Updating the system ensures the payroll processing uses the new account information, so deposits go to the correct place. Then, confirming with the member verifies that the change is authorized and accurate, giving the member a chance to catch any mistakes or typos and to confirm the account details (like routing and account numbers) and the effective date. This two-step approach reduces the risk of misdirected deposits and potential fraud by tying the update directly to the member’s verification. Simply confirming after the update doesn’t guarantee the system actually reflects the new details, and notifying the bank or canceling direct deposit introduces unnecessary steps or disruptions unless there’s a specific, justified reason.