If a member reports an unauthorized deduction on their LES, what should CPPA do?

• A. Deny
• B. Ignore
• C. Reimburse automatically
• D. Investigate, verify authorization, correct if erroneous, and inform the member

Answer: (D)

When a member reports an unauthorized deduction on their LES, the correct course is to investigate, verify whether there was proper authorization, correct any erroneous deduction on the LES, and inform the member of the results. This approach protects the member’s pay, ensures compliance with pay rules, and maintains accurate records. The CPPA should review payroll records and any authorizations, confirm if the deduction was properly approved, and if it wasn’t, stop the deduction and adjust the pay to reverse the improper withholdings. If the deduction was authorized but the member wasn’t informed, clearly explain the authorization, amount, and schedule. Throughout, document the actions and communicate the resolution and timeline to the member.