How should a CPPA handle a change to an employee's bank account?

• A. Notify the supervisor only
• B. Cancel payroll for the month
• C. Update direct deposit data in the payroll system and confirm with the member
• D. Wait until the next annual review

Answer: (C)

When a change to direct deposit information occurs, the key idea is to ensure the payment goes to the correct account while verifying the change with the member. Update the direct deposit data in the payroll system because that system is the authoritative record for where pay is sent. Doing this ensures future pay runs use the new bank details and helps prevent misdirected funds.

Verifying with the member is essential. Confirm the new bank account details and the effective date through a secure channel so the change is authorized and accurate. This reduces the risk of fraud or simple data entry errors. An auditable trail of the update and the confirmation helps with accountability and privacy compliance.

Why the other options aren’t ideal: merely notifying a supervisor doesn’t update the employee’s payment records or confirm authorization, canceling payroll would disrupt earnings and benefits, and waiting until the next annual review delays a crucial financial change. The best practice is to update the payroll system and obtain explicit confirmation from the member, keeping data secure and payments accurate.